1. Why does shipping take longer than Amazon?
Because we ship directly from our manufacturers to keep prices lower for our customers. We believe premium products shouldn’t come with premium prices.
2. Do I get a tracking number?
Yes! Tracking numbers are sent via email within 48–72 hours of your order.
3. Do you ship internationally?
Currently, PetSproutZ ships only within the United States. Stay tuned for updates on international shipping options by subscribing to our newsletter.
4. Can I return or exchange a product?
Yes! We accept returns and exchanges within 30 days of purchase if the product is unused, in original packaging, and in resalable condition. Please contact our support team at info.lucentstore@gmail.com to initiate a return or exchange.
5. How do I cancel or change my order?
Please contact us as soon as possible at info.lucentstore@gmail.com if you wish to cancel or modify your order. We try to accommodate requests but cannot guarantee changes once the order is processed or shipped.
6. Are your products safe for my pets?
Absolutely. Every product available at PetSproutZ is carefully selected to meet high safety standards and made from pet-friendly materials. We prioritize your pet’s health and comfort in all our offerings.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to ensure safe and convenient checkout.
8. How do I care for pet apparel and accessories?
Care instructions vary by product. Please refer to the specific product description or label for washing and maintenance guidelines to keep your pet’s items in the best condition.
9. What should I do if I receive a damaged or incorrect item?
Please contact our customer support immediately at info.lucentstore@gmail.com with your order details and photos of the issue. We will promptly assist you with a replacement or refund.
10. How can I contact PetSproutZ customer support?
You can reach us anytime via email at info.lucentstore@gmail.com. Our team is committed to responding quickly and assisting with any questions or concerns.